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At PSPINC, we pride ourselves on offering our customers the best customer support. This is thanks to our amazing support staff. In this series, we will highlight and showcase a number of those friendly faces who are standing by to take your call or email, help with your IT problems, and assist with your online solutions.
Meet Andres
Andres is one of our Support Technicians on our support team. We sat down with Andres and asked him some questions to get to know him better!
How long have you been working at PSPINC?
I’ve been working at PSPINC for four years.
What do you do at PSPINC?
I am a senior IT engineer and provide managed IT services to 15 companies in the Bellevue, Seattle, and Tacoma areas.
What does a typical day on the job look like for you?
I take care of a few customer support requests in the morning. Then, I usually head out to perform IT maintenance onsite for a customer for a few hours before returning to PSPINC to work on any of our current IT projects.
What’s your favorite part about working here?
I really like the team of people that I work with. All of them are nice, helpful, and very professional.
What’s the most challenging part of your job?
Balancing the tasks of providing great support to end users and working on complicated projects at the same time is the most challenging part for me.
Before working for PSPINC, what was the most unusual or interesting job you’ve ever had?
I designed and ran a 300.00-watt Bitcoin-mining facility in South America for two years before working here.
What have you learned while working here?
To rely on my team and to use my coworker’s knowledge on projects.
What skills do you think a tech support member needs to succeed?
IT changes constantly, so it’s important to have curiosity and the desire to research, while also being open to learning new things every day.
What has been your favorite project at PSPINC?
We did a complete network and server build for a new soy sauce factory in the area, and it was interesting to work alongside the construction crew of an industrial facility.
Why did you choose to pursue a career in IT?
IT has been in my life since I was a kid. It’s my passion, so it’s never really been a choice for me. I started to get IT requests and projects from everyone around me starting at 16 years old, and it has just never stopped.
What do you like to do for fun outside of work?
I like playing video games, watching some anime, watching movies, and going out with friends.
What is your favorite movie?
Probably a draw between Amélie, The Shawshank Redemption, and The Empire Strikes Back.
What’s your favorite food?
Chinese dim sum.
Where would you want to go on your ideal vacation?
My ideal vacation is a Caribbean cruise with family or friends.
We hope you enjoyed getting to know Andres today! If you’re a business in the Greater Seattle area that needs any remote or onsite technical support, don’t hesitate to contact our support team by calling 1-800-232-3989 or emailing them at support@pspinc.com. Andres and his team are the experts dedicated to helping you!
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Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007
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| PSPINC Creates Tools For Your Business |
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| Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com. |
